Frequently Asked Questions
Everything you need to know about our specialty coffee and delivery.
How fresh is the coffee when it is shipped?
We roast our beans to order at our Berlin roastery to ensure maximum freshness. Every bag is marked with the roasting date, and we recommend resting the beans for 7-10 days before brewing for the best flavor profile.
Do you ship internationally?
Yes, we ship our specialty coffee worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
Can I subscribe to a recurring coffee delivery?
Absolutely. Our subscription service allows you to receive your favorite seasonal beans on a regular schedule. You can manage your frequency, swap products, or cancel your subscription at any time through your account dashboard.
Are your coffee beans ethically sourced?
Sustainability and direct trade are at the heart of THE BARN. We work directly with farmers, paying premium prices well above Fair Trade standards to ensure quality and fair wages for the producers.
What is your return policy for food products?
Due to the perishable nature of roasted coffee, we cannot accept returns on coffee beans. However, if there is an issue with your order or if your package arrived damaged, please contact our support team within 14 days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.